Listen in as Shannon helps to introduce the AG Quest member business lending program from Quest FCU. Lots of great information inside for our local small businesses and family farmers.

Krane Stahler, VP of Consumer Lending, joins Matt & Brian to discuss the program and what is required, as well as, what should be considered when looking for additional monies to be used for higher education.

Links:

• Quest Student Lending

Jessica walks us through the many details surrounding applying for and working with Quest Federal Credit Union in order to secure financing to purchase a home! This is a great episode for anyone looking to begin the home ownership process.

Links:

• Quest FCU Real Estate Lending

Links:

• National Credit Union Administration — NCUA, or National Credit Union Administration, oversees credit union activity in the United States.
• NCUA Share Insurance Estimator — Use this estimator to determine if you are sufficiently covered based on your deposits at any credit union, insured by the NCUA.

Krane goes into detail about the approval process, pre-approvals, electronic signatures, debt protection, and ID Protect services as well.

Links:

• Quest FCU Lending Options
• Debt Protection Brochure — For members who like to enroll in our new Debt Protection program, ensuring a sense of relief should an accidental disability or death, as well as involuntary unemployment strike the borrower, payment protection options will be available beginning March 1, 2021. Download the PDF to preview the coverage options. (Links to PDF)
• Electronic Signatures — Sign your loan paperwork electronically and finalize your loan with Quest FCU quickly and easily! Read more about electronic signatures with Quest.
• Online Loan Application — Ready to get a loan application started? We'll help you get started online, once submitted, you'll be contacted by a member of our loan team shortly after submission!

Quest Federal Credit Union offers member-owners the opportunity to obtain MasterCard backed debit and credit cards, as well as Health Savings Account (HSA) cards, prepaid cards, and other forms of electronic payment methods. In addition, Quest Federal Credit Union's card services department, headed up by Maryah Simon, Card Services Coordinator, talks about fraud protection methods, travel alert notices that aid in avoiding temporary card blocks due to unexpected use outside your homebase, MobiMoney card services tool, and digital wallet services, like Apple Pay, Android Pay, Samsung & Google Pay.

For card services and to report card issues, during business hours, please contact:

Quest Card Services: 1-833-307-4199

For card services after hours, please contact:

Lost/Stolen Cards: 1-800-528-2273

Report Fraud: 1-800-808-6402
Card Activation: 1-866-619-0245
Card Services: 1-866-664-9364
PIN Changes: 1-877-267-6914 - (must have current PIN)

Links:

• Travel Alert Notices — When you're planning to vacation, travel for business, or just get away, be sure to let Quest know. We can indicate to the card fraud department that you'll be away from your normal spending location(s), and you'll be able to use your card(s) freely!
• Fraud Prevention Services — For members who have experienced fraud, or who may be concerned about potential fraud, fill out the Fraud Alert form and submit your information to our card services department. We'll work to resolve.
• MobiMoney App — Download the MobiMoney app today and add your QUEST FCU debit and credit cards to begin receiving push notification alerts about transactions. Users can also turn on and turn off their card(s) as desired based on preference. With MobiMoney card controls, you are in full control of your QUEST FCU debit and credit cards.

Once you're logged in, take advantage of many more services, like Bill Pay to make payments on your accounts with utilities, service providers, credit card companies, and much more. Bill Pay allows members to make monthly payments and keep your other accounts up-to-date. Electronic and check-based payments can be scheduled and paid directly through online banking in the Mobile App or through web-based online banking.

Quest FCU also provides members with the ability to make payments and move your money around as you need it.

• Pay Anyone - this feature allows members to send money directly to family and friends
• Pay Yourself - this feature allows members to move money directly between accounts at other financial institutions in your name
• Pay Quest - this feature allows memebrs to make payments on Quest FCU loans using an outside financial institutions as a payment source

See the links below for more information!

Links:

• Quest FCU Mobile App — Learn more about the Quest FCU Mobile App and find direct links to download from your preferred app store!
• Quest FCU Mobile App for Apple Devices — Download the Quest FCU Mobile App for Apple Devices
• Quest FCU Mobile App for Android Devices — Download the Quest FCU Mobile App from the Google Play Store!
• Online Bill Pay — Quest FCU allows members to make bill payments directly through online & mobile banking.
• Quest FCU - Pay Options — With Quest FCU, you always have ways to move your money, safely and securely. Pay Anyone allows members to directly send money to friends and family! Pay Yourself allows members to move money to and from an outside financial institution. Pay Quest, or LoanPay Xpress, allows members to make payments to Quest FCU Loans.
• LoanPay Xpress — LoanPay Xpress allows members to make payments on Quest FCU Loans from outside financial institutions, using ACH, debit cards, and/or credit cards. Payments can be scheduled as one-time payments, or setup to recur on a schedule.
• Quest FCU Mobile Deposit — Make check deposits, from anywhere, anytime - safely and securely with Mobile Deposit/Remote Deposit.

For Quest FCU members who are not that familiar with the Quest FCU Mobile app, or those who are new to online banking, this episode walks users through the login process, as well as talks about the features and functions of the app. The app can be downloaded from the Apple App Store and the Google Play Store for free. Contact Quest FCU for online banking access today!

Links:

• Quest FCU Mobile App — Visit the Quest FCU Mobile App webpage to learn more and to find direct links to download the Quest FCU Mobile App.
• First Time Login Video — Demonstration of the login process for the Quest FCU Mobile App
• Quest FCU Mobile App for Apple Devices — Download the Quest FCU Mobile App from the Apple App Store
• Quest FCU Mobile App for Android Devices — Download the Quest FCU Mobile App for Android Devices.
• Quest FCU - Mobile Deposit/Remote Deposit — Deposit your checks from anywhere, anytime -- safely and securely!
• Quest FCU Bill Pay Information — Pay your bills through Quest FCU Mobile & Online Banking, learn more today!

Links:

• NCUA
• Quest - Member Benefits — Member Benefits section of Quest FCU website

Topics include:

• Social Engineering/Phishing
• Updates
• Backups and Recovery

Links:

• Have I Been Pwned — Use this tool to see if you have any accounts that have been compromised in data breaches
• Quest Federal Credit Union Fraud Prevention Info — Helpful information related to stopping fraudulent activities.
• Information Security Discussion Notes — Notes and information from a recent discussion/presentation by Brian Sprang for the HCCBA Economic Development Committee.

Discussion topics include:

• fraudulent phone calls and how to identify
• phishing
• password management
• updates

Links:

• Have I Been Pwned — Use this tool to see if you have any accounts that have been compromised in data breaches
• Quest Federal Credit Union Fraud Prevention Info — Helpful information related to stopping fraudulent activities.
• Information Security Discussion Notes — Notes and information from a recent discussion/presentation by Brian Sprang for the HCCBA Economic Development Committee.

Links:

• Quest Federal Credit Union

Links:

• Quest Federal Credit Union