{"version":"1.1.0","author":"Advisory Board","title":"141: Building better digital consumer experiences","podcastName":"Radio Advisory","chapters":[{"startTime":0,"title":"Intro"},{"startTime":78,"title":"A good digital consumer experience in health care"},{"startTime":261,"title":"5 areas of focus"},{"startTime":396,"title":"Functional"},{"startTime":560,"title":"Customer Service"},{"startTime":670,"title":"Self-Service"},{"startTime":1012,"title":"Personalization"},{"startTime":1156,"title":"Omnichannel"},{"startTime":1263,"title":"Where to begin"},{"startTime":1339,"title":"What to avoid"},{"startTime":1422,"title":"Digital inequities"},{"startTime":1601,"title":"Final question"},{"startTime":1701,"title":"Election 2022 update"}]}